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FAQs

Answers to the questions we hear most

Can't find what you're looking for? Our team responds within one business day.

Accounts

No. Free Checking has no monthly maintenance fee, no minimum balance requirement, and no fee for your first order of standard checks.

You can open most personal accounts online in about eight minutes, or visit any of our 41 branches with a valid ID and an opening deposit.

Yes. Deposits at Western Alliance Bank are FDIC-insured up to the maximum allowed by law, currently $250,000 per depositor, per ownership category.

Cards & Payments

Yes, from the mobile app you can lock a card immediately if it's lost, misplaced, or you notice unusual activity.

Most mobile deposits are available within one business day; a portion of larger deposits may be held per our funds availability policy.

Business Banking

Positive Pay matches checks presented for payment against the list you issued, flagging anything that doesn't match. We recommend it for any business that writes checks regularly.

Most established businesses receive a credit decision within 3–5 business days once financials are submitted.

Security

Call our 24/7 fraud line immediately at 1-800-555-0199, or lock your card from the app while you reach us.

Never. We will never ask for your online banking password, full card number, or one-time passcode by email, text, or phone.

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